Frequently Asked Questions
How long will it take for my Firestick to be configured once I purchase it?
Depending on the amount of orders we have will dictate how long the configuration process will take for your device. Typically, please allow 2 weeks for us to get your device configured and shipped to you. If we see that it will take longer, we can let you know what to expect. Feel free to use your mobile device to cast your entertainment to your smart tv.
Why does the Firestick cost more than the list price on Amazon?
We install an IPTV app and a VPN which we incur a cost for. We install these to ensure you that they are optimally configured.
Why is there still a cost if I want to configure the Firestick myself?
We use an IPTV app and a VPN that we incur an upfront cost for. Once they are set up, there are no more surprise charges! We use these to ensure you are getting the best entertainment quality and user experience possible.
Where are the instructions if I want to configure my own Firestick?
We will provide your custom instructions on how to install our TV app, VPN app and how to configure them once you purchase your subscription. We also have instructions for mobile/tablet devices.
Can I use multiple devices at the same time on one subscription.
In short, yes, you can use as many devices as your subscription allows at the same time.
Can this service be used on phones/tablets?
We have instructions for apps that most of our customers use on iPhone and Android devices.
Are there any upfront costs if I sign up for a subscription only for my phone/tablet?
No, you can sign up for a plan without any upfront costs by using your phone/tablet. If you like the service and want to use it on a Firestick, simply come back to our store and purchase the device you want. No need to repurchase your subscription!
Wi-Fi vs Ethernet vs Cellular
We always recommend that you connect your device hardware via ethernet, but they may not always be available. As long as you have good internet speed of 50+ Mbps, then Wi-Fi shouldn’t be an issue. Cellular Wi-Fi options are ok as long as the signal is strong and speed is fast, but they aren’t the best.
What is IPTV?
Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which brings packet data can be used.
What are the basics of the IPTV system?
Generally, IPTV or Internet Protocol Television has several advantages. It offers a perspective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income.
What are the advantages of IPTV?
Generally, IPTV or Internet Protocol Television has several advantages. It offers a perspective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income.
How much bandwidth does the IPTV stream use?
Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.
Response time to tickets on Support?
Issuing a ticket for account activation or technical support will get responded to within an hour or so. We intend to reply within the hour of receiving the mentioned tickets. But, during peak hours this can take up to 3 hours.
Can an Android TV box device turn my TV into a smart TV?
The answer is yes. This is because you have access to all sorts of apps from the android google play store. It makes your TV interactive. You can use apps like Gmail, firefox, skype, and others right off your TV.
